![]() ![]() We asked how would it be possible for the dog to turnaround so fast and easily if she wasn’t standing and turning. The rep suggested the dog couldn’t use her legs. Our small Westie easily fits in the soft carrier and turned around several times in front of the rep. The check in rep said the dog didn’t fit in her carrier, a carrier which fits small dogs up to 20lbs. Our small dog easily, repeatedly turned about inside our soft pet carrier that meets AA regulation size. They tried to reject our dog as not approved. The check in staff at the ticket counter in Jacksonville (JAX) airport was beyond ridiculous today. Now, American Airlines, on the other hand, is flat out terrible. Never once have we had check in problems with airlines like JetBlue. We always check and follow the airline rules for travel. We fly with our small Westie (14-15lbs) dog frequently. Beyond that, if you counter agent does not want to work with customers and has a rude and condescending personality, don’t assign them to be curstomer-facing!ĭon’t fly American Airlines with a small dog! Do not instead put people through that as they have gone through all the motions for preparing for a flight. Truly, AA - if you don’t want pets in cabin, just make that a policy. We were grateful for their kindness and they were more than happy to book us on an alternate flight with them. They shared that there is nothing that forces an owner to prove a dog can stand up and turn around (she can - she didn’t want to) and that it was clear to them that her size was no issue. They were appalled when we shared how we were treated by AA. The agents said she was completely fine and could tell there was no issue with her fitting appropriately in the carrier. ![]() Since we knew she has flown with no issues at Southwest, we went down to the counter and showed them her in her carrier (laying down asleep at this point) and asked if they had a flight available and if there were any issues with her fit in the carrier. He claimed it was a TSA requirement that he could see her turn in her carrier and by the time he was talking with us, she was now laying in her carrier and since she wouldn’t get up and turn around (again it was clear he had no intention of considering allowing her), he denied us boarding. I’m not even sure why we waited to speak with the manager because it was obvious after he was whispering with the agent that he was not going to reconsider. He stated he would not allow her to fly and we could speak with the manager. The agent claimed our dog wasn’t safe and didn’t fit the carrier after he demanded that she turn around and she would not. We have flown with our 14 pound (13.5 year old) Shih Tzu multiple times on other airlines with no issue. The counter agent in Columbus, Ohio was rude and condescending from the moment we stepped to the counter. ReviewsĪA obviously does not want dogs to fly in the cabin ![]() Checked pets cannot travel on A321, A321S, A321H, A320, or A319 aircraft. Pets are accepted within the 48 contiguous United States, Alaska, Central America, Mexico, Puero Rico, St. American Airlines does not accept pets in the cabin to/from Hawaii, Bolivia, Chile, Uruguay, Argentina, Venezuela, or on transatlantic flights. The brachycephalic (snub-nosed) breeds that are not permitted as checked baggage are Affenpinscher, American Staffordshire Terrier, Boston Terrier, Boxer (all breeds), Brussels Griffon, Bulldog (all breeds), Cane Corso, Dogue De Bordeaux, English Toy Spaniel, Japanese Chin, Lhasa Apso, Mastiff (all breeds), Pekingese, Pit Bull, Presa Canario, Pug (all breeds), Shar Pei, Shih Tzu, Staffordshire Bull Terrier, Tibetan Spaniel and cat breeds that can't be checked are: Burmese, Persian, Himalayan, and Exotic Shorthair. American Airlines welcomes pets to fly on most flights up to 12 hours or flights within the 48 contiguous United States, U.S., Mexico, Alaska, Puerto Rico, St. ![]()
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